A LiveOn Digital Event is now the online equivalent of a face-to-face conference: enjoy all the content and networking experience online. The LiveOn platform allows you to participate digitally in face-to-face conferences, visit sponsor booths and communicate in real time with potential associates and customers attending the same event.

There is a “Login” button in the upper right-hand corner of your screen. By clicking on it you will be directed to the login/registration page where you need to select the "Register" option.  Once you have filled out all the required fields, you should tick the box below the sentence “I accept the terms of the Privacy Policy” stating that you have read and accept the terms of the Organizer's Privacy Policy. 

The email you registered with is automatically set as the username. This email cannot be changed after registration. During the registration process, enter the password you want in the “Password” field (confirm in the “Confirm Password” field). Note that your password is unique. Only you know it and you can change it at any time either by following the change password process you can find on the same screen or by visiting your profile page.

After your registration application is processed in accordance with the organizer's procedures (including checking of financial criteria, if applicable) you will receive information about your registration and participation. Note that you can contact:

Mrs. Eirini Gkasiali
E-mail: gkasiali.e@liveon.tech 
D: (+30) 210 998 4889 

Ms. Dafni Liamaki
E-mail: liamaki.d@liveon.tech
D: (+30) 210 998 4884 

In the upper right-hand corner of the LiveOn platform there is the "Login" button. By clicking here you will be directed to the login/registration page where you need to enter your username (the email you provided when registering) and the password you selected when registering. After successfully logging in, you are automatically taken back to the home page where the “Login” button has been replaced with your profile name. This means that you are now logged in and can start browsing the LiveOn Digital Event venues starting from the Lobby.

Your online profile is located in the upper right corner of the menu after you connect to the LiveOn platform. After you successfully log in, the "Log in" sign will change to your name. To update your profile and add or remove information, press "Profile" under your name and make the changes you want. 

Note that you cannot change the email address you used to register for the event and the platform and that you will receive all notices about your participation in the event and your navigation around the LiveOn platform at that email address. Moreover, you cannot add a photograph to your profile using your device's own camera (computer or mobile) but only upload it in the form of a digital file you have saved on your device. The minimum photograph size is 100 x 100 pixels (square). If your photograph does not match those dimensions, it will look distorted.

After completing any corrections, you need to "Save" your profile data and press "Back to Lobby". If you press "Back to Lobby" without first pressing "Save" the additions and changes you have made will not be saved.

Your username is the email you provided when you registered. If you have forgotten it, you can contact the persons named below for further guidance on how to recover your username:

Mrs. Eirini Gkasiali
E-mail: gkasiali.e@liveon.tech 
D: (+30) 210 998 4889 

Ms. Dafni Liamaki
E-mail: liamaki.d@liveon.tech
D: (+30) 210 998 4884 

If you forgot the password you provided when registering, you need to press the "Forgot your password?" option in your profile options.

On the screen which appears on the tab "Step 1. Confirm email" enter the email you entered when registering and then press the "Send Password Reset Link" button. This process is completed when the message "We have sent you information to your email" appears.

The password reset message is sent automatically but delivery to your mail server and forwarding to your account mailbox make take a little time, so we recommend that you check your inbox regularly. If you do not receive the password reset message, repeat the procedure above.

When you receive the email with the password reset link, click the "Update Password" button it contains. On the screen that appears, enter your new password twice: once in the "New Password" field and once again in the "Confirm New Password" field. Then press the "Change Password" button to complete the change process and head to the LiveOn Digital Event Lobby.

Some of the key areas you can visit at a LiveOn Digital Event are:

- ethosEVENTS: Here you can find useful information about the organizer and contact its representatives.
- Conference Center: Here you can watch the conference proceedings live and ask questions to speakers by clicking on “Full Screen”.
- Press: Click here to see the conference's media sponsors.
- Auspices: Click here to view the organizations under whose auspices the conference is being held.
- Sponsors Hall: In this area you can get to know the event sponsors, learn about their products and services and have chats with available executives.
- Networking Corner: Here you can meet and have chats with other participants attending the conference or with speakers.

To watch the live stream as a participant, speaker or sponsor, visit the Conference Center and then click on the left-hand door. Once you click on the blue marker, a pop up window will appear with the name of the session which is live at that time. Click on the name of the session and then you will be taken to Auditorium to watch the live stream.

During a live talk/presentation at the Conference Center you can ask questions to speakers by typing them in the special question box which appears below the live streaming window after pressing the Full Screen button. Questions posted are immediately forwarded to the event or conference moderators and are answered during or at the end of the Session, depending on how the organizer has decided to arrange this in each case.

The organizer of the LiveOn Digital Event you will attend has specified the language of destinations and texts as either Greek or English. In this case, the language selector button will appear in the menu area, with the name of the language chosen by the organizer as the default.

You can choose another language only if the language button in the menu area is activated. By clicking on it you can view and select the language you want.

To watch the live stream at the Conference Center of a LiveOn Digital Event and at the same time use the platform's other capabilities (such as the Networking area) you need to open a separate window of the 3D conference center for each individual activity by right clicking. 

Once you have completed "Login" go to the "Agenda" tab on the main Lobby panel which shows in detail the full list of sessions with participants.

By pressing the "Send me a reminder" button you will be entered in a list so that you can automatically receive a reminder in your email inbox 10 minutes before it starts.

You can also press the "Add to Calendar" button to add each session individually to your calendar (Apple, Google (online), Office 365 (online), Outlook, Outlook (online), Yahoo (online), to receive a reminder whenever you set it up.

The e-booth is a special section that allows sponsors to present their business to participants, exchange contact details and, using live video chat, interact directly with participants, participate in discussions and thus generate potential customer leads.

Once you have completed Login go to the "Sponsors Hall" area (by pressing the relevant button in the Lobby) where you can use the search engine (on the left) or the directory (on the right) to view a list of sponsors' e-booths for the event you have registered for. Then press the marker in the center of the page to select the view you want to use to navigate around the e-booths (Front, Touring, Panoramic).  On the e-booths page you can find 3D stands in a wide range of designs and colors. 

Once at least one sponsor representative is assigned to the e-booth, you will be able to leave your contact details (via the “Send Details” button) and chat by messaging (via the “Chat” button) or orally via a short video call (via the “Video Call” button) with the first available representative. 

 All sponsor representatives appear on the blue marker  with their full particulars  and whether they are online/offline. You can contact them using one of the "Send Details", "Chat" or "Video Call" buttons (note that to make a Video Call with a sponsor's representative they must be connected to the platform). You can choose who you want to contact online in real time. If you share your contact details with a sponsor representative, you will automatically receive their details by email. 

You can select and download electronic files which the sponsor has available on one of the interactive screens at its e-booth. You can also browse external pages posted by the sponsor. In the latter case you will be redirected to a separate window while you are connected to the main part of the event. However, note that if the main part of the event remains inactive for a prolonged period, you may be asked to log in again when you return to it.

Online networking is one of the key functions in a LiveOn Digital Event. Once you have logged in, go to the “Networking Corner”.

Once there, press "My Network" to bring up the networking window. There are four separate tabs at the top: (from left to right "MY NETWORK", "INCOMING", "PENDING" and "PARTICIPANTS".

 - on the “My Network” tab you can find a full list of participants and speakers with whom you have successfully exchanged a friend request and whether they are online/offline. 

- on the “Incoming” tab you can find a full list of participants and speakers whose have asked you to join their network, meaning they have automatically shared their contact details with you and are waiting for you to accept them and share yours with them.

- on the “Pending” tab you can find a full list of participants and speakers you have asked to join your network, meaning you have automatically shared your contact details with them and are waiting for them to accept you and share theirs with you.

- the “Participants” tab can be used to view a full list of participants, sponsor representatives and speakers who have registered for the event.

To contact a participant at the event, find their profile on the PARTICIPANTS tab in the Networking area and press the "Join my Network" button. This sends the same automated email with your contact details. 

Your message is now visible to the person you sent the networking request to under the “Incoming” tab with a set of Yes / No buttons for them to accept or reject your networking request. Moreover, the message is visible to you under the "Pending" tab with a "Cancel" button so that you can cancel your networking request.

Once you are asked to join an event participant's network, you will receive a notice in the "Notifications" section of the pop-up options in your profile in the upper right-hand corner of the screen. Once you answer "Yes", a notice to that effect is also visible at the same location, for both of you. If you press “No” or “Cancel”, no alerts are generated.

To accept an incoming request, move the mouse below the electronic ID of the participant or speaker who forwarded you their card and press “Yes”. In that case LiveOn will automatically exchange your e-card details with those of the other participant or speaker and add them to your “My Network” tab.

If you do not want to accept an incoming request, either move the mouse below the e-card of the participant who forwarded you the card and press the "No" button or just leave it and it will be automatically deleted after the end of the event you are attending. In that case LiveOn will not forward your data.

If meetings at a 3D LiveOn Digital Event have been activated by the organizer, you can view the additional “Schedule a Meeting” button for all participants in the Networking Corner. Click on this button and choose a date and time from the available slots. Then click “Request a Meeting”. That completes the process and sends the invitation for a meeting to the person you want to meet. You will receive an email with a positive/negative/uncertain response from the person you invited to a meeting. 

To view your meeting schedule press the “MY MEETINGS” option from the main menu which can be found under Quick Access.  This allows you to view your personal agenda with all your scheduled meetings. Do not forget to visit this page frequently to learn about the status of your meetings. A few minutes before your meeting starts, the "Start” button will appear on the right of the participants' names. The user who has requested the meeting (host) is the only one who can start the meeting by pressing “Start”. 

You can manage the meetings you are hosting using the "Manage Meetings" button if they have not yet started.  If you receive an invitation you can refuse to participate either by sending an email clicking on the link sent in each case or by clicking on the meetings schedule.

Should you require any further clarifications or if you have any queries about how to book or participate in a meeting, please contact:

Ms. Eirini Gkasial
E-mail: gkasiali.e@liveon.tech 
D: (+30) 210 998 4889 

Ms. Dafni Liamaki
E-mail: liamaki.d@liveon.tech
D: (+30) 210 998 4884 

The details of participants, speakers and representatives of sponsoring companies you came into contact with during a LiveOn Digital Event and who accepted your networking request are available in the "My Downloads" tab under the "My LiveOn" option in the menu. From there you can download them to your computer either in CSV or VCF (vCards) format.

CSV files are text files containing information arranged in rows, with each row separating items based on an identifier (usually a comma) which can be opened in Microsoft Outlook or Microsoft Excel. To view the contents of these files you need to download and save them to your computer and open them with an application. 

Although you can open them using Notepad or Microsoft Word (by selecting "Other Encoding" > Unicode (UTF-8 opening them, the best way is to open them using Microsoft Excel. However, if you open them by simply double-clicking on them, you will see that Greek characters do not appear correctly. To avoid this problem, first open Microsoft Excel by creating a blank workbook and from the menu choose "Data" > From text. Then select the CSV file you have downloaded to your computer and press “Import”. In the window that appears, select "Delimited, File Source: 65001: Unicode (UTF-8)", check the option "My data has headers" and click "Next". In the next window select the question mark as the delimiter and click “Next”. In the next window press “Done” and then “OK”. 

In this way the information in the CSV file will be organized into Microsoft Excel cells.

VCF files are files which include contacts and are recognized by a range of devices (computers and mobile phones), applications (Microsoft Outlook, Mozilla Thunderbird, etc.). and web email clients (Gmail, etc.) so you can use them to store your contacts from the event on your mobile phone. To import the contacts in the VCF file into your Google account (so that they are available on your Android smartphone) download the VCF file to your computer, go to the Google Contacts application (https://contacts.google.com) and log in to your Google account if you are not already logged in. 

Then from the left-hand menu (if it does not appear press the three horizontal lines in the upper left-hand corner) select "Import". In the window that appears, press "Select file", select the VCF file from your computer, press "Open" and then "Import". The contacts in the file will be entered in the contacts in your Google account and will be marked "Imported on date".

If you have any questions about your tour of a LiveOn Digital Event you can consult the Helpdesk menu. This is the menu you are currently on and can be found in the Lobby area by clicking on the central blue marker. Key information about your tour can be found there. Answers to questions you ask will be gradually added to that information, after they have first been evaluated. This is done to improve your online experience with the LiveOn platform.

If you cannot find the question you want to ask above or if the answer you find does not adequately address your question, you can contact:

Ms. Eirini Gkasiali
E-mail: gkasiali.e@liveon.tech 
D: (+30) 210 998 4889 

Ms. Dafni Liamaki
E-mail: liamaki.d@liveon.tech
D: (+30) 210 998 4884 

The LiveOn platform and the owner, ethosMEDIA, only collect and process your personal data about the event you choose to attend, your role in it and your overall experience of touring the areas on the platform. You can view our company's detailed Privacy Policy here.

In order for someone to be able to connect to the platform and use all its functionality (networking buttons, video calls, etc.) the following outgoing ports must be open on your firewall:

80 TCP

443 TCP

4443 TCP

10000 UDP

We recommend that you browse the platform using the latest version of Google Chrome, Mozilla Firefox or Microsoft Edge. The platform does not support Internet Explorer.